Refunds, returns & cancellations

You pay by card at GameBid's checkout. Our payment provider, Stripe, holds the payment until the order is complete. The seller is paid 2 days after the buyer confirms the item arrived. If the buyer doesn’t confirm, the order confirms itself 7 days after tracked delivery, or 14 days after tracked dispatch if there’s no delivery scan. Untracked parcels don’t confirm themselves: the buyer confirms, or our team marks the order delivered. Nobody is paid while a case is open. A refund comes from the held payment.

You get a refund if

• The seller doesn’t post the item within 5 days of payment (calendar days, including weekends and bank holidays).
• The item never arrives (report it 7 days after it was posted). This applies whether or not the seller used tracking. If tracking shows it was delivered, a “never arrived” claim can’t be accepted.
• The item is significantly not as described: wrong game, platform or region, fake, or damaged or missing parts that weren’t disclosed.

Cancelling before it’s posted

• Changed your mind before the seller has posted it? Ask the seller to cancel from the order (Profile → Purchases). If they agree, you get a full refund to your card.
• Sellers can cancel a paid order that hasn’t been posted (for example if the item turns out to be damaged or missing). The buyer gets a full refund.
• Once the item has been posted it can’t be cancelled. If it doesn’t arrive or isn’t as described, open a case instead.

Change of mind

• Winning bids and Buy Now purchases are binding once payment is confirmed.
• If you buy from a seller who is selling as a business, you also have your legal right to cancel within 14 days of delivery, including auction wins. Contact us if you’re not sure whether a seller is a business.
• Purchases from private sellers can’t be cancelled just because you change your mind, but items must still be as described.

How to ask

• Open a dispute from the order (Profile → Purchases) before the seller is paid: within 7 days of tracked delivery, and up to 2 days after you confirm receipt.
• GameBid aims to review the evidence from both sides within 5 business days. If the claim is upheld, the payment is refunded to the card you paid with.
• Questions: support@gamebid.co.uk

Basket orders

• Each seller’s items are a separate order. Refunds, cancellations and cases are handled order by order, and refunding one order never changes the others.
• If an item sells or is taken off sale before your payment goes through, we refund that seller’s whole order straight away, including its postage, and email you. Orders from other sellers go ahead. Refunds usually show on your card within 5 to 10 working days.
• If only some items in an order are refunded, you get back what you paid for those items after any bundle discount, and you keep the bundle discount on the items you keep.
• Postage on a partial refund: we refund the postage those items added to your order. That’s the postage you paid, minus what the items you keep would have cost to post on their own from that seller. If the whole order is cancelled or refunded, or it never arrived, you get all of its postage back.
• Buying from a business seller: if you cancel the whole order within 14 days, you get back what you paid for the items and the standard postage. If you cancel only some items, the postage rule above applies. If an item is faulty, you also have your rights under the Consumer Rights Act 2015, and the seller pays reasonable costs of returning it.

Fees

• Sellers pay no GameBid fee and no Boost fee on a sale that’s cancelled or fully refunded. On a partial refund, fees are worked out on the amount the seller keeps.
• Deals made off GameBid (bank transfer, PayPal friends & family) aren’t covered.

How it works step by step: Buyer protection. Full details are in our Terms of Service. Nothing here affects your statutory rights.